Refund and Returns Policy

Effective Date: July 21, 2026

Website: ShopVolt.com.ng

Customer Support Call/WhatsApp: 07064666403

At ShopVolt, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with your return or replacement.

1. Return Eligibility & Window

  • 3-Day Return Window: All return requests must be initiated within 3 days from the exact date of delivery. Requests made after 3 days will not be accepted.
  • Product Condition: To be eligible for a return, the item must be returned completely intact, undamaged, and complete—including all original packaging, manuals, accessories, and promotional items—exactly as it was sent to you.

2. Non-Returnable Items

  • Sex Toys / Adult Products: For hygiene and health safety reasons, sex toys and adult novelties cannot be returned or exchanged under any circumstances.
  • Damaged or Altered Items: Products showing signs of misuse, physical damage, liquid exposure, or missing components/serial numbers will not be accepted for return.

3. Inspection & Refund Process

  1. Submit Request: Contact us via Call or WhatsApp at 07064666403 within 3 days of delivery to log your return request.
  2. Mandatory Inspection: Refunds will ONLY be processed after our technical team inspects the returned product. We must confirm that the item is intact, fully functional, and complete exactly as originally dispatched.
  3. Refund Approval: Once approved after inspection, your refund will be processed via direct bank transfer within 3 to 5 business days.

Note: Unless the item was defective or sent incorrectly by ShopVolt, return shipping fees are the responsibility of the customer.

4. Damaged or Faulty Items on Arrival

If your package arrives damaged or defective, please report it immediately to 07064666403 with photo or video evidence within 24 hours of delivery so we can prioritize your claim.

5. Contact Us

For any return requests or policy questions: